CARLOTA M FANJUL
Profile: Predoctoral Researcher in Service Design, specialised in user behaviour analysis, with a particular focus on the integration of behavioural knowledge into higher education in service design.
Professional Experience
2022—2026 Research Staff Member with Teaching Responsibilities
University of Navarra
01/2022—05/2022 3D Design Intern
Imascono
09/2020—08/2021 Graphic Design Intern
Colegio Internacional Peñacorada
Education
Expected Dec 2026 PhD in Applied Creativity
School of Architecture, University of Navarra
Department of Theory, Projects and Urban Planning
Dissertation: Integrating behavioral principles into higher education programs in design: a case study at Politecnico di Milano and complementary studies.
Supervisors: Héctor García-Diego Villarías; Aitor Acilu Fernández
04/2025—12/2025 International Research Stay
Politecnico di Milano, Milan
Supervisor: Laura Galluzzo
09/2021—08/2022 Master’s Degree in User Experience Design (UX) (2022)
Universidad Internacional de la Rioja (UNIR)
2016—2020 Bachelor’s Degree in Design, specialising in Service Design
Universidad de Navarra
Scientific Dissemination and Academic Participation
Conference 11/2024 – 4th International Workshop on Gamification and Motivational Technologies (GAMOTEC)
Presentation on teaching innovation from a user-centred design perspective.
05/2025 – Doctoral Seminar ICS (UNAV) – ICommunitas (UPNA) 2025
Presentation on the integration of behavioural knowledge into service design education and on the historical foundations of methodological tensions in design.
06/2026 – Attention and Flourishing Conference
Paper: Experiential practices in a museum: a case study based on mimesis and resonance
06/2026 – Doctoral Seminar ICS (UNAV) – ICommunitas (UPNA) 2026
Paper: A case study on open-ended mediation and experience design at the MSU Broad Art Museum
Publications Fanjul, C. M., Antón, J., Ciriero, M. M., Yániz, J.
Experiential practices in a museum: a case study based on mimesis and resonance (in preparation).
Research Projects 09/2024-09/2026 – Research Team Member, Models for Art Spectatorship (MOAS)
Research on best practices in museum experience and visitor engagement.
Qualitative fieldwork conducted at the Eli and Edythe Broad Art Museum, Michigan, March 2025.
Organisation and 04/2024 – 06/2024 - Young Researchers’ Week 2024, Institute for Culture and Society, University of Navarra
Support for Academic Support in the planning of sessions and the design of information materials within the Training Programme for Young
Activities Researchers.
Teaching Experience
Teaching in the 3 years, + 100 hours
Bachelor’s Degree
in Design Delivery of theoretical sessions and project tutoring in service and product design, in Spanish and English.
Weekly supervision of applied projects developed in collaboration with external organizations.
Application of user-centered design methodologies, including Design Thinking, and service design tools, such as customer journeys, user profiles and value network maps, for experience analysis, identification of critical touchpoints and detection of opportunities for improvement.
Academic support and supervision of students during international field-based learning activities (Berlin, Madrid, Copenhagen).
Additional Information
Grants 2024-2025 – anco Santander Mobility Grant for obtaining the International Mention in the PhD
2022-2026 – PhD Scholarship, Asociación de Amigos de la Universidad de Navarra
2016-2020 – Alumni University of Navarra – Banco Santander Undergraduate Scholarship
Languages Spanish – Native
English – Fluent (C1 Advanced; TOEFL iBT 100/120)
Italian – Conversational
Research, Design Research methods: qualitative case study research, semi-structured interviews, fieldwork, thematic analysis, literature and Technical Skills. review.
Service design methods: user-centered design, Design Thinking, customer journeys, user profiles, stakeholder maps, value network maps, etc.
Software: Adobe Photoshop, Illustrator, InDesign; Fusion 360, Blender, Cinema 4D.